Your IT Support organization must be prepared to take accountability for the reliability and support of your Corporate Computer Infrastructure. We do this through Managed IT Services.

The ITeam = Cost Savings

The ITeam’s suite of Managed Services are designed to save you money through pro-active planning and execution.

Managed Services will ensure your needs are met by:

      • 24/7 monitoring through ITeamCentral Network Monitoring
      • Unlimited remote and onsite support and maintenance services
      • Priority call response (maximum one hour during normal business hours)
      • Data Backup Management
      • ITeam Email Security
      • Business Continuity and Disaster Recovery Planning
      • Asset management (i.e. software license renewals, HW contract management, ISP/domain management and warranty administration)
      • Proactive maintenance of all identified items (i.e. patch management, firmware updates and application updates)
      • Comprehensive regular reporting
      • Virtual CIO – we act as your CIO
      • Providing strong service management through best practices
      • Maximizing network availability
      • Perform regular security reviews
      • Fully managed server and cloud hosting services

Fixed-cost Managed Services from The ITeam will jump start your cost reductions today and increase your competitive advantage tomorrow. In addition to Managed IT Services, The ITeam is also the Calgary region’s local source for comprehensive IT services, as well as IT products, supplies and support through the On Demand IT Services.

Benefits of our Managed Services Offering:

  • Priority Support & Response resulting in timely resolution of issues
  • Confidence in the reliability and stability of your IT infrastructure
  • Reduction and elimination of potential downtime
  • Cost predictability
  • Reduced rates for Projects and Consulting assignments
  • Management of licensing, software & hardware subscriptions and support
  • Proactive IT Management
  • IT Strategic Planning
  • Virtual CIO
  • Leveraging our team of IT Professionals
  • Access to our call center for support outside of regular business hours
  • IT infrastructure monitoring and support around the clock
  • Improved protection against productivity & revenue loss due to unexpected IT network failures
  • Full-service delivery
  • Cost predictability on the reliability and recovery of devices
  • Peace of mind

Who Could Use Managed Services?

All companies could use Managed Services. Not convinced? Answer these questions to see how The ITeam can help your business.

Can your company relate to the following?

  • Are you working with an IT Support Resource who is unresponsive and unable to meet your needs consistently?
  • Do you want a stable cost structure so you can budget and predict your annual IT operating expenses?
  • Is your IT infrastructure reliable? Do you know how stable your server is?
  • When was your last successful backup? Are you confident that you can restore your system from your backup?
  • Are your systems secured? Has anyone, or anything, tried to compromise your environment? Has your environment ever been assessed by a security professional?
  • Would you feel better knowing that your organization is being monitored 24 hours a day, 7 days a week, so proactive steps can be taken to eliminate any potential issues?

If you answered yes to any of the above, you are a prime candidate for IT Managed Services.

IT Support for Every Market

Serving many different clients throughout Alberta, The ITeam is well versed in all kinds of markets and industries, giving you an IT support system that truly understands your needs:

  • Oil and Gas – security concerns, technology risk management and remote network management
  • Dental – technology services and solutions, including dental applications
  • Property Management – technology solutions allowing better services to retail, commercial, industrial and residential clients
  • Transportation – innovative solutions allowing cost savings and focused services to diverse clientele
  • Retail/Wholesale – client orientated solutions making a difference to their customers and clients
  • Accounting and Legal Firms – streamline technology requirements
  • Financial – improve security, privacy compliance, desktops, networks, and more