Our Clients
Our typical Client profile falls into one of the following two categories:
Small & Medium Businesses which do not employee in house IT expertise - typically these types of organizations are looking for an IT Partner and Advisor that they can build a trusted relationship with to manage all of their IT requirements. This often includes all IT services and product procurement. This is what we do and is offered through our Managed Services offering. Click for more info
Medium & Large Businesses which do employee in house IT expertise - usually these organizations are looking for a support partner that can provide complementary IT services and product procurement as required. IT Strategy is most often addressed in house and validated through external Partners where required. We offer these services to our Clients through our standard IT Support offerings. Click for more info
Kemp Orthodontics, A successful orthodontist for more than 17 years, Dr. Darrel Kemp has seen technology transform his industry from X-ray film and paper files to digital everything. Five years ago, he migrated from an outdated UNIX®-based practice management system to a Microsoft® Windows® platform using an HP Server and HP PCs. Recently, a planned upgrade to his practice management software necessitated a hardware refresh. Guiding Dr. Kemp every step of the way was HP Preferred Partner MSI Systems Integrated Ltd—The ITeam. Having served Dr. Kemp since the original migration five years ago, The ITeam brought technical expertise and a deep understanding of the doctor’s technology needs.
“If the system went down, the office would be chaotic. I rely on The ITeam to develop and maintain our powerful, reliable HP practice management platform.” —Dr. Darrel Kemp, owner, Kemp Orthodontics, Calgary, Alberta, Canada
Burnet, Duckworth & Palmer LLP, Calgary’s largest single office law firm, appreciates reliability, dependability and quality when it comes to their exchange servers. E-mail is now a mission critical application in the firm, in fact, it’s been identified as even more critical than the phones. That’s why they rely on MSI Systems Integration and Proliant DL380 servers and storage solutions from business partner Hewlett- Packard. MSI and business partner Hewlett-Packard are two organizations that together with BD&P form the ITeam. The ITeam is MSI’s way of ensuring customer satisfaction by having each member of the team; customer, partner and MSI, work together to meet the needs of the end users of the technology. Asked why he has been an MSI Customer for more than 10 years, Paul Griffiths, IT Manager of BD&P, said:
“It’s the ethical way they do business. Their recommendations have always been on the basis of what’s good for the customer.” Continuing, Paul said “Our satisfaction is a result of service excellence and a knowledgeable, responsive sales and service team, all who really know our needs.”
The Power of Partnership - Wood Group, Under the north-south approach-way into the Calgary airport, under the din of jet engines is a little known Canadian success story, TransCanada Turbines. TCT, a joint venture of TransCanada Pipelines and the Wood Group, headquartered in Aberdeen, UK, is the only company authorized to maintain, repair and overhaul mainstream aeroderivative gas turbines manufactured by both Rolls-Royce and General Electric on an unrestricted worldwide basis. Those same jet engines that power aircraft are maintained and serviced by TCT to power pipeline transmission in the Americas. Just wandering around in the spotlessly clean maintenance and prep shops and offices, it’s easy to underestimate the power and potential of this enterprise. Success in the Canadian operation, TransCanada Turbines, fueled growth of the entire turbines business within the Wood Group in its North and South American markets.
“MSI has never let me down in the more than five years they have supported us. In fact, they are the only supplier that we can 100% rely on to follow through for us”, he said. “It is also the MSI president Dave Boone’s passion for customer satisfaction, that is evident throughout the organization, that really made the difference in the end.”