About Us

Welcome to The ITeam

In business for over seventeen years, we (MSI) define our success by our Clients’ success. We partner with each of our clients to provide innovative solutions in order to manage the technology risk and remove obstacles, ensuring a successful technology advantage for your company.

Three key components for success:

1. Technology to provide services:

MSI believes that having the right technology tools to deliver managed services is critical. We have invested in the following resources:

Network and systems management tools to monitor hardware utilization levels and identify potential issues before they become real problems. Performance management tools to effectively measure network, system and software performance to determine whether it is appropriate to reconfigure the environment to meet the customer’s business needs. Software distribution tools to automatically update operating systems and applications to ensure proper patch management for security and compliance purposes. Remote diagnostic tools to more quickly perform system and software analyses, and initiate self-healing techniques to minimize downtime. Security and malware protection tools Backup/restore tools

2. The Right People to Deliver Services

Few Clients can afford to build a staff of desktop, network, server, storage, security and messaging experts. It also takes more than just a set of specialists to properly manage an IT environment. It requires an experienced and coordinated staff to monitor and analyze network, system and application traffic patterns on a continuous basis to ensure optimum performance and prevent potential problems. MSI has that staff of professionals. Our team has been with MSI for an average of more than 8 years and all are certified in the technology areas and with the appropriate manufacturers to provide a high level of skill.

3. The Right Processes

In addition to having the right management systems and staff, it is essential to implement the management processes to perform a series of tasks on a continuous basis to reduce the risk of unanticipated downtime and improve the performance of IT operations. The procedural disciplines include scheduled software updates, hardware reconfigurations, security testing, system and storage backup, and network performance monitoring. MSPs utilize management systems and employ skilled personnel that can perform these tasks in an automated and ongoing basis. Their experienced staff and sophisticated service delivery systems leverage a structured set of technology deployment and ongoing management procedures that ensure the smooth implementation and optimized performance of an IT environment.